Quality Control Practices & Standards
Legal Support You Can Trust
At Aeren LPO, we are built around one promise: Absolute precision. Every time.
From high-volume eDiscovery document review, cyber breach response to intricate contract lifecycle management, our quality systems catch errors before they happen, protect your data, and deliver work that’s accurate, consistent, and on time.
- Engineered for Zero Document Coding Deviations
- Certified Global Data Infrastructure
- Multi-Tier Legal Review Frameworks
- Evolving with Your Needs
What Makes Our Quality Control Stand Out?
We don’t just say we commit to quality, we prove it at every step of the legal lifecycle.
Six Sigma Thinking
We apply Six Sigma principles to eliminate procedural inefficiencies and dramatically reduce operational defects. For Aeren LPO, this methodology isn’t theoretical—it is the structural foundation that ensures absolute data accuracy, tight compliance, and predictable results across every complex legal project.
Certified and Secure
Accuracy means nothing without data integrity. We ensure our quality through rigid, globally recognized security and quality frameworks:
- ISO 9001:2015 (Quality Management Systems)
- ISO 27001:2022 (Information Security Management)
- SOC 2 Type 2 (Data Security and Integrity Controls)
We conduct regular independent compliance audits and systematic penetration tests because data confidentiality and data integrity are active operational practices for us.
Our Multi-Step Quality Assurance Framework
1. Quality Control Strategy & Sampling Methodology
Before review begins, we develop and implement project-specific quality control strategies tailored to your exact case requirements. This includes establishing strict, reviewer-level sampling protocols to analyze metric trends and mitigate defects early.
2. Reviewer Feedback & Continuous Coaching Program
To maintain elite precision, we deliver timely and constructive feedback to our legal reviewers through targeted one-on-one discussions and documented communications. This promotes continuous improvement and ensures absolute alignment with complex project requirements.
3. Comprehensive Quality Assurance Searches
Our specialized QA teams execute targeted, population-wide quality assurance searches across the authorized review dataset. This system-wide scanning allows us to proactively identify potential inconsistencies, coding deviations, and hidden quality risks.
4. Keyword and Regular Expression (RegEx) Validation
We design and deploy advanced keyword, concept-based, and Regular Expression (RegEx) validation strings within the review workspace. These automated parameters validate coding decisions, identify data anomalies, and instantly flag files requiring escalation or senior review.
5. Conflict and Consistency Checks
We perform rigorous conflict and consistency checks across the entire active review population. By cross-referencing decisions, we identify and resolve inconsistent coding, contradictory responsiveness determinations, or discrepancies in issue tagging to enable immediate corrective action.
6. Data Integrity & Notification Compliance Review
Before final delivery, a conclusive integrity review is performed on notification populations, sensitive data elements, and production files. This final check ensures complete regulatory compliance, data protection compliance, and total readiness for client-approved notification activities.
Always Getting Better
Your feedback matters—we treat it as a tool, not a formality. Our legal teams meet regularly to evaluate what’s working, optimize our database parameters, and determine how we can perform better every single time.
You Deserve Work You Can Trust
If it’s not accurate, it’s not done. If it’s not secure, it’s not sent.
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