Quality Control

 

Quality is integral to our operation excellence & our Quality philosophy is a tangible expression of one of our core values.

Aeren follows multipronged approach to maintain quality of the work product.

Our Litigation Service processes are Six Sigma driven with a high focus on quality to provide litigation services from inception to closure.

We have a separate quality team for Quality control consisted of senior and experienced lawyers which are as under :

  • a) Quality Check Team
  • b) Quality Assurance Team
  • c) Quality Audit Team

Our quality checks team checks the whole produced work as 100% and generate the deficiency report. In case the work produced has error more than 5% (less 95%) then one more quality check is carried out with 100% checking by another quality check team.

After the quality check is carried out, a senior level quality experts check the work produced on random and test basis.

The above two level quality control is applied before work produced is delivered.

In addition to the above, our independent quality audit team internally as well as independent external team undertakes periodical monthly audit of the delivered project that further helps to continuously strengthen our quality control processes.

Quality service starts with recruiting process and training. Aeren invests in continuing training programs with experienced trainers. We meet or exceed your standards and benchmarks in the course of our training program.

Our continuous improvement teams apply Six Sigma and ISO concepts to reducing defects and improving efficiency. By applying each stage of our continuous improvement process in a disciplined manner, we make changes in day-to-day business operations that align our processes and systems with your needs.


Following is the accuracy percentage Aeren LPO provides to its clients:


Project Meetings

After the receipt of project, project is assigned either to a project manager or a team leader who acts as a single point of contact until the delivery of project.

Periodical project meetings will be conducted to discuss the status of project and any queries or doubts.

Communicatons:

1. The intimation shall be given to the parties forty eight hours prior to the scheduled project meeting.

2. The communication of the project meeting shall be given by the way of

  • By Skype /VOIP
  • By Video
  • By E-mail
  • By Teleconference

Complaint Handling

“Client Satisfaction is Our Prime Concern”

Aeren LPO has dedicated Complaint handling team who handles every complaint from the client in addition to the dedicated project manager or team leader

  • Client will be provided with the contact details of the complaint officer who will be responsible to address all of his complaints.
  • The complaint officer will take action on each complaint within same working day.
  • In case of administrative complaint same will be resolved within same working day.
  • In case of any technical complaint the same will be sorted out within 2 working days.
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