(A) General Security Governance

• Certification – ISO 27001 and ISO 9001.
• Have Information Security Officer who is formally chartered with the responsibility for information security.
• Security Program is audited by an independent third party periodically.
• Periodical penetration tests on all systems are performed by third party periodically.
• Securities of vendors and/or sub-contractors are accessed.
• Incident response procedure is in place.

(B) Resource Security

• Background checks of employees before joining.
• Regular staff training on current security system and best practices.

(C) Physical & Environmental

• 24×7 Surveillance CCTV systems are installed & only CEO & COO and any other person authorized by CEO are authorised having access to the CCTV System.
• 24×7 Security Guards at entry & exit gate.
• Screening of visitors/employees by a security guard during entry and exit for data storage media like CD’s, USB drives etc.

  USB drives and CDS are banned from work-floor

• Entry & Exit Registers.
• Physical Login Register.
• Biometric Time Attendant Systems.
• System for Physical Security breaches and conditions under which such breaches are notified to clients.
• 100% Power Backup.
• Proper monitoring systems for power supply, HVAC, temperature & other environmental controls in place.
• Full fledged Fire Control Systems in place.

(D) Network

• Configuration Guidelines for Network Equipment’s in place.
• Firewalls in place.
• Firewall Analyzer in place.
• Use of secured line (128 bit SSL) to access and transmit data (images) from servers.
• Segmented LAN with firewall protection.
• All ports except DNS and SMTP servers are disabled from the external world.

(E) System

(a)  Server

• Antivirus in place.
• Login Records maintained.
• Real Time Back-up All data is backed up regularly either in client’s server farms or our data servers depending on client choice.

(b) Computers/ Laptops

• Latest Windows Operating System & keeping them updated through updates and security patches.
• Antivirus in place.
• Client Login Records maintained.
• Access to source documents is restricted to authorized employees only.
• No fax and printing capabilities at the processing site.
• PCs used by processing do not have CD ROM drives.
• PCs used in processing are denied web access.
• Limited usage of paper in the work-floor.