Cookie Policy

1. Introduction

This Cookie Policy explains how Aeren LPO (“Aeren LPO”, “we”, “us”, or “our”), a division of Aeren IT Solutions Pvt Ltd., uses cookies and similar technologies when you visit or use our website, platforms, portals, and related services (collectively, the “Website”).

Aeren LPO provides legal process outsourcing, document review, e-discovery, litigation support, legal technology, compliance, contracts lifecycle management, Immigration services and related professional services to clients in the United States, the United Kingdom, and other jurisdictions.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy, subject to your browser and cookie preference settings.

2. What Are Cookies?

Cookies are small text files placed on your computer, mobile device, or browser when you visit a website. Cookies help websites function efficiently, improve user experience, enhance security, and provide analytics and usage information.

Cookies may be:

• Session Cookies – deleted automatically when you close your browser; or
• Persistent Cookies – stored on your device until deleted or expired.

3. Types of Cookies We Use

a. Strictly Necessary Cookies

These cookies are essential for the operation, security, and accessibility of our website and systems. They enable functions such as:

• User authentication
• Secure login sessions
• Fraud prevention
• Network and platform security
• Load balancing

These cookies cannot be disabled without affecting core Website functionality.

b. Functional Cookies

These cookies help us remember your preferences and improve your experience, including:

• Language settings
• User preferences
• Saved form data
• Session continuity

c. Analytics and Performance Cookies

These cookies help us understand how users interact with our website by collecting aggregated and anonymized information, including:

• Website traffic
• User navigation patterns
• Page performance
• Error monitoring
• Platform usage analytics

This information helps us improve our website, systems, and services.

d. Security and Compliance Cookies

Given the nature of our legal and compliance-related services, we may use cookies and related technologies to:

• Detect unauthorized access attempts
• Monitor system integrity
• Support audit and compliance functions
• Maintain cybersecurity protections
• Preserve session and access logs

e. Third-Party Cookies

Certain third-party service providers may place cookies through our website, including providers of:

• Analytics services
• Cloud hosting
• Cybersecurity services
• Communication tools
• Video conferencing or collaboration tools

These third parties may collect information in accordance with their own privacy and cookie policies.

4. How We Use Cookies

We use cookies and similar technologies to:

• Operate and secure our website and systems
• Authenticate users and maintain sessions
• Improve functionality and user experience
• Analyse Website traffic and usage
• Monitor cybersecurity and compliance
• Prevent fraud and unauthorized activity
• Support service delivery and operational efficiency

We do not use cookies to sell personal data.

5. Legal Basis for Cookie Use

Where applicable laws require consent (including under the UK GDPR or similar regulations), we will obtain your consent before placing non-essential cookies on your device.

Strictly necessary cookies may be used without consent where permitted by applicable law.

6. International Users

As Aeren LPO provides services to clients in the United States and the United Kingdom, information collected through cookies may be processed in multiple jurisdictions, including India, the United States, and the United Kingdom, subject to appropriate safeguards and applicable data protection laws.

7. Managing Cookies

You may control or disable cookies through your browser settings. Most browsers allow you to:

• Review stored cookies
• Delete cookies
• Block cookies
• Restrict third-party cookies

Please note that disabling certain cookies may affect the performance, security, or functionality of the Website.

8. Data Protection and Privacy

Our collection and use of personal data through cookies are also governed by our Privacy Policy and applicable data protection laws, including:

• UK GDPR
• Data Protection Act 2018 (UK)
• Applicable U.S. Privacy and Cybersecurity Laws
• Applicable Indian Data Protection Laws

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business operations. Updated versions will be posted on this page with a revised Effective Date.

10. Contact Information

If you have any questions regarding this Cookie Policy or our data practices, please contact: Aeren IT Solutions Private Limited Plot No 14, Rajiv Gandhi IT Park, Chandigarh – 160101, INDIA Email: contact@aerenlpoindia.com Website: www.aerenlpo.com